Full-Time Information Technology Helpdesk Technician

Job Description

The Information Technology Helpdesk Technician reports directly to the Computer Department Manager. It is the responsibility of this position to reflect the priorities and solutions of the Director of Information Technology Services Department as given by the Computer Department. The responsibilities of this position are primarily to receive, log and track Helpdesk requests, ensure the multimedia classroom hardware is operational, and assist with department clerical duties. This position would be available for other duties as assigned by the Director of Information Technology Services.

Responsibilities:

• Good verbal and written communication skills
• Monitor Helpdesk, Telephones, Emails and online work orders
• Assign tasks received through helpdesk
• Communicate immediate needs to technicians
• Open Smart classrooms and ensure full functionality
• Open Mercer Computer Labs
• Support Smart classrooms
• Track LCD projector bulb usage
• Support workstations in helpdesk lab
• New Faculty/Staff Information Technology Services Orientation (phones, voicemail, email, home files, Personal Web Storage, Internet, Technology related purchases, audio visual)
• Communicate with clients and technicians for scheduling tasks
• Keep I.T. Services F.A.Q. updated
• Clerical functions of department
• Other duties as assigned

Experience Needed

• Good verbal and written communication skills
• Clerical abilities including typing, filing and organizational skills
• Ability to work with clients less knowledgeable with technology
• Demonstrated ability to learn and support current/new operating systems and applications
• Working knowledge of Computer hardware and software including:
  • Microsoft Operating Systems
  • Microsoft Office Suite
  • Acrobat
  • Familiar with multi-media software and hardware

Qualified candidates should send resume, cover letter and application to:

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