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Password Assistance

If you have forgotten your password, you have two options for resetting your password:
  1. If you are a student and registered your account with a PIN and security question, you may reset your password automatically here.
  2. Otherwise, your password will need to be reset manually, and the information on this page will help you with the manual password reset process. 

Manual Password Reset

For manual reset of your password, please use the appropriate contact information listed below to submit your request based on your student, staff, faculty, or alumni classification.

Prospective Students – Traditional, Dual Enrollment Onsite, Non Degree

Admissions Office
Phone: 1.800.277.9522

Dual Enrollment Online

Charlene Armstrong  
Phone: 423.775.7558 or 1.800.277.9522
Registrar’s Office
Phone: 423.775.7236

Adult & Graduate Studies

Associates & Bachelors (Degree Completion), Graduate, and Online Students
Phone: 423.634.1114


Advancement Office
Phone:  1.800.55.BRYAN

On-Campus Students – Traditional, Dual Enrollment (DE), Non-Degree

Bring student I.D. card to Helpdesk Office (Mercer 101)

Faculty & Staff

Call I.T. Services Helpdesk at Ext. 333 (423.775.7333) or come by the Helpdesk Office (Mercer 101)

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