Password AssistanceIf you have forgotten your password, you have two options for resetting your password:
- If you are a student and registered your account with a PIN and security question, you may reset your password automatically here.
- Otherwise, your password will need to be reset manually, and the information on this page will help you with the manual password reset process.
Manual Password ResetFor manual reset of your password, please use the appropriate contact information listed below to submit your request based on your student, staff, faculty, or alumni classification.
Prospective Students – Traditional, Dual Enrollment Onsite, Non Degree
Dual Enrollment Online
Phone: 423.775.7558 or 1.800.277.9522
Adult & Graduate Studies
Associates & Bachelors (Degree Completion), Graduate, and Online Students
Bring student I.D. card to Helpdesk Office (Mercer 101)
On-Campus Students – Traditional, Dual Enrollment (DE), Non-Degree
Faculty & Staff
Call I.T. Services Helpdesk at Ext. 333 (423.775.7333) or come by the Helpdesk Office (Mercer 101)