Consumer Information

Process for Handling Complaints

The complaint process is most effective when individuals work through the respective campus channels before utilizing the Bryan College complaint system. Examples of these initial channels would be faculty, advisors, RAs and RDs, etc. If such initial channels do not resolve the complaint, the following system should be utilized: Complaints relating to Bryan College Student Life please refer to the Office of the Dean of Students: Bruce Morgan ( – 423.775.7233 Complaints relating to Bryan College Academics please refer to the Vice President of Academics: Douglas Mann ( – 423.775.7208 Complaints or concerns relating to Campus Safety please refer to the information on the Campus Security webpage. Complaints or concerns relating to possible violations of Title IX policy should be directed to our Title IX Coordinator: Hannah Schultz ( – 423.775.2041 The Bryan College Student Handbook gives more detail on aspects of the Complaint System at Bryan College.
Complaints regarding Distance Education offered by Bryan College may also be reported to the Bryan College Office of the Provost: Douglas Mann ( – 423.775.7208 Complaints may also be reported to any agency that offers accreditation to the university, including: Southern Association of Colleges and Schools Commission on Colleges 1866 Southern Lane Decatur, GA 30033 404-679-4500 SACSCOC Complaint Policy Tennessee Higher Education Commission 404 James Robertson Parkway Suite 1900 Nashville, TN 37243 615-741-3605 THEC Complaint Form