Consumer Information

Process for Handling Complaints

The complaint process is most effective when individuals work through the respective campus channels before utilizing the Bryan College complaint system. Examples of these initial channels would be faculty, advisors, RAs and RDs, etc. If such initial channels do not resolve the complaint, the following system should be utilized:

Complaints relating to Bryan College Student Life please refer to the Office of the Dean of Students: Bruce Morgan ( – 423.775.7233

Complaints relating to Bryan College Academics please refer to the Vice President of Academics: Douglas Mann ( – 423.775.7208

Complaints or concerns relating to Campus Safety please refer to the information on the Campus Security webpage.

Complaints or concerns relating to possible violations of Title IX policy should be directed to our Title IX Coordinator: Hannah Schultz ( – 423.775.2041

The Bryan College Student Handbook gives more detail on aspects of the Complaint System at Bryan College.

Complaints regarding Distance Education offered by Bryan College may also be reported to the Bryan College Office of the Provost: Douglas Mann ( – 423.775.7208

Complaints may also be reported to any agency that offers accreditation to the university, including:

Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
SACSCOC Complaint Policy

Tennessee Higher Education Commission
404 James Robertson Parkway Suite 1900
Nashville, TN 37243
THEC Complaint Form

Complaint Resolution Policies and Procedures for Non-Tennessee Resident Students in State Authorization Reciprocity Agreement States, commonly known as SARA. 

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. 

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission.

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards or regulations incorporated by the SARA Policies and Standards have been violated by the institution operating under the terms of SARA. 

For a list of SARA member States, please visit the NC-SARA website. Students residing in non-SARA states should consult their respective State of residence for further instruction for filing a complaint.