Process for Handling Complaints

Complaint Process

The complaint process is most effective when individuals work through the respective campus channels before utilizing the Bryan College complaint system. Examples of these initial channels would be faculty, advisors, RAs and RDs, etc. If such initial channels do not resolve the complaint, the following system should be utilized.

The Bryan College Student Handbook gives more detail on aspects of the Complaint System at Bryan College.

Refer to the Office of the Dean of Students: Bruce Morgan ( – 423.775.7233

Refer to the Vice President of Academics: David Calland ( – 423.775.7208

Should be directed to our Title IX Coordinator: Hannah Schultz ( – 423.775.2041

May be reported to the Bryan College Office of the Provost: David Calland ( – 423.775.7208

Complaints may also be reported to any agency that offers accreditation to the university, including:

Southern Association of Colleges and Schools
Commission on Colleges
1866 Southern Lane
Decatur, GA 30033
SACSCOC Complaint Policy

Student complaints relating to consumer protection laws that involve distance learning education offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with the institution to seek resolution. 

Complainants not satisfied with the outcome of the Institution’s internal process may appeal, within two years of the incident about which the complaint is made, to the Tennessee Higher Education Commission.

For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of SARA or the laws, standards, or regulations incorporated by the SARA Policies and Standards have been violated by the institution operating under the terms of SARA. Students should refer to the following NC-SARA webpage which gives a helpful overview of the student complaint process.

For a list of SARA member States, please visit the NC-SARA website. Students residing in non-SARA states should consult their respective States of residence for further instruction for filing a complaint.