The complaint process is most effective when individuals work through the respective campus channels before utilizing the Bryan College complaint system. Examples of these initial channels would be faculty, advisors, RAs, RDs, etc. If such initial channels do not resolve the complaint, the following system should be utilized.
The Bryan College Student Handbook gives more detail on aspects of the Complaint System at Bryan College.
attending an out-of-state learning placement in a SARA state other than Tennessee
The nature of complaints to be addressed through these policies include violations of SARA policies and dishonest or fraudulent activity. These policies do not apply to complaints concerning student grades or student conduct violations. For more information on complaint subject matter see SARA Policy Manual Sections 4.2 and 4.3.
Institution Complaint Policies can be found above on this same webpage (see above). They may also be found in the institution’s Catalog.
Additional Complaint Policies
Tennessee Higher Education Commission (“THEC”)
Students (as described above) must complete the institution complaint process before appealing to THEC.
Students who are not satisfied with the institution’s resolution of their complaint may appeal the institution decision to THEC using the Request for Complaint Review form. Additional information on the THEC complaint process is available at THEC Complaint Review Process. Students may also contact THEC.RCD@tn.gov with questions.
The appeal to THEC must be filed within two (2) years of the incident about which the complaint is made.
Out-of-state student may also contact their home state higher education authority; although student may be referred to THEC. See State Portal Entity Contacts | NC-SARA for a listing of SARA states and contacts.
Students residing in non-SARA states, currently California only, should consult their respective state of residence for further instructions for filing a complaint.
