Online Recruiter

Position Summary

The Online Recruiter is responsible for all aspects of contacting, encouraging, and counseling prospective students to make informed decisions about enrolling at Bryan College while maintaining accurate student records, and representing Bryan College during both on and off-campus events.

Reports to: Call Center Manager

Education Required

Experience Required

• Ability to communicate effectively, both orally and in writing, with various constituents including students, professional organizations, government agencies, vendors, and internal departments.
• Strong general computer skills, particularly Microsoft and Google suites, and comfort using technology systems.
• Strong interpersonal skills.
• Natural ability to sell the value of higher education, particularly a private, Christian education.
• Willingness to try new approaches as requested. Skilled at making quick pivots as business/industry demands.
• Utilize effective sales and customer service to enroll students into online programs to reach their goals to be shaped by the college’s mission – educating students to become servants of Christ to make a difference in today’s world.

Duties

Key Results

• Increase annual revenue and credits sold in assigned program year-over-year

Key Performance Indicators

• Results
  • Increase revenue and credits sold for assigned territory each semester
  • Increase revenue and credits sold for assigned territory each session
• Actions
  • Respond to new inquiries and applications in 5 minutes or less
  • Maintain an average acceptance speed of 5 days or less
  • Respond to student emails within a business day
  • Frequent, aggressive communication with students in assigned territory
  • Complete daily task list of outreach and necessary activities
  • Living out the essential character qualities of the department
• Attitude
  • Living out the essential character qualities of the department

Desired Qualities

• Develop expertise on the following topics and effectively communicate them through phone, email, text, in-person meetings, presentations, social media, and virtual platforms.
  • Bryan College’s mission, motto, distinctives, and offerings
  • Online program structure and costs
  • Admissions policies, procedures, reports, and technology
  • Academic offerings and opportunities, especially assigned majors
  • Academic policies and procedures
  • Financial aid policies and opportunities
  • Billing policies and procedures
• Aggressively recruit students through sales and customer service to improve enrollment results.
  • Plan and execute recruiting activities by utilizing reports and spreadsheets
  • Respond quickly to new applications, actions, or questions from prospective students
  • Communicate regularly with students in assigned territory
  • Move students through the admissions process by collecting the necessary documents
  • Know, document, and respond to the needs of assigned students
  • Compel students to apply, submit documents, and enroll at Bryan College
  • Project enrollment probability for assigned territory as requested
• Represent and promote Bryan College in a variety of contexts and ways.
  • Represent Bryan College at college fairs and other off-campus events (occasionally)
  • Participate in on-campus recruiting events as needed
  • Meet prospective students who visit campus (occasionally)
• Maintain the student database with current, relevant, and accurate data to maximize information gained during enrollment and support other departments.
  • Document outreach and conversations with students in the recruiting database
  • Handle student information confidentially and professionally
• Maintain good working relationships with coworkers and external constituents.
  • Proactively communicate with Academic Advisors, Financial Aid Counselors, the Billing department, and academic personnel as needed to serve the student
• Support coworkers as needed